On March 19, 2020 a local order was issued by The City of Long Beach for all non-essential businesses to be closed. Please note that UPI is exempt from this as we are considered an essential business in supplying auto and truck parts. UPI will continue to remain open until further notice and continue to ship orders. At the same time, we are modifying shift schedules to allow for social distancing as a precaution to employee safety.
This may extend lead-times for stock orders. Stock order lead-time is 4 business days now. Dropship orders will be shipped in 2 business days during this period, so please inform your customers accordingly.
Also, our customer service team will be working from home and processing new orders for the next 2 weeks, so you can expect to still receive order confirmations. Yet, if you call our office, except to leave us a voicemail instead of connecting to a live person. We will be checking voicemails throughout the day, but the suggested method to contact customer service is via email for the next two weeks.
This is an unprecedented time for all of us. The UPI team is working diligently to comply with local government orders and provide the safest work environment for our workforce, while at the same time maintain operational status and ship orders to our dealers as quickly as possible. We appreciate your understanding and patience.
United Pacific Industries